Job Description
• Respond to customer inquiries and requests via telephone, email, and chat in
a timely fashion
• Document all enquires, requests, resolutions, and follow-up tasks
• Escalate inquires and requests as necessary to the appropriate department or
person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and
effective sales techniques
• Meet quantitative performance metrics as outlined
Qualification Required & Experience
• 1 year of customer service experience
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred
• Proficient in Microsoft Office
• Excellent interpersonal and communication skills
• Comfortable working in a high volume role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications
• HND minimum
Location: Accra
How To Apply For The Job
All C.V. ‘s should be sent via:
cpolyproductslimited@gmail.com indicating the position as the subject of the e - mail
Closing Date: 29 February, 2024
