Banking Jobs in Kenya - 4G Capital

4G Capital (4th Generation Capital) is a consumer finance providing ethical credit services to those who require it most.  

We provide rapidly accessible and affordable unsecured loans with strict affordability criteria to prevent unmanageable debt.  

Our customers are mainly small businesses and entrepreneurs who use our credit to grow their businesses and provide for the unforeseen.
Our customers are our partners.  

We operate in their markets through 6-man micro branches to provide tailored relationship-based services.   

Our vision is to become the number one retail finance firm in Africa by offering the best services in terms of accessibility, affordability, value and customer experience.

We seek to recruit 
Collection Agents 

  • To manage work queues to ensure all delinquent queues are actioned. 
  • Make contact with defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears
  • Monitoring collection accounts allocated on a daily basis and take appropriate actions to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
  • Investigate and resolve any customer queries and complaints through verbal or written correspondence in line with 4G policies.
  • Achieve the monthly collection targets.
  • Identify and escalate deceased or disabled customers to collections management for review or collection termination.
  • Perform field visits and submit reports/acti0n plans to recover debt.
  • Work closely with the branches on their bad debt portfolio
  • Other ad hoc tasks as defined by the Collections Manager
Qualifications, Skills & Experience Required.
  • 1-2 years of collections experience
  • A good level of general education – Diploma or related degree qualification
  • Computer literacy
  • Previous experience in retail or financial services will be an added advantage
  • Fluent in English (written and verbal) and Swahili
Competencies Required for this Role.
  • Team Player
  • Detail orientation
  • Self-motivated and pro – active
  • Flexibility and ability to adapt to change
  • Problem solving / solution driven / negotiation
  • Confident
  • Excellent communication skills – articulate and well spoken

Job title: Admin Assistant

Reporting to:

 8:30 - 17:30, Monday - Friday and beyond when required

 Nairobi, with regular visits to the branches

Purpose of the position:
 This role’s purpose is to act as support to the branches and HQ with a view to achieving efficient and effective daily operations.

Responsibilities & duties

  • Daily and monthly account reconciliations

Administration and Logistics
  • Ensuring that all branches are well equipped with necessary tools of trade i.e. branch kit out of both old and new branches.
  • Ensure the branches have all the necessary stationery and signage in a timely manner to ensure they conduct business effectively.
  • In charge of branch licensing and renewals for both premises and signage.
  • Liaising with the courier to deliver supplies where they are needed
  • Organizing company events.
  • Maintaining and updating all terms and conditions and contracts pertaining to the company’s suppliers.
  • Process initial purchase requests, quotation requisitions and purchase orders and follow up with vendors for delivery.
Marketing and Branding
  • Organize and participate in marketing initiatives for various branches.
  • Liaise with Branch Manager to provide marketing insights and intelligence to HQ during marketing operations.
Academic & trade qualifications
  • A Degree in Administration, marketing, or related field.
Work experience & skills
  • 2-3 years’ work experience
  • Strong written and verbal communication skills
  • Excellent analytical skills
  • Prior experience in a financial institution will be an added advantage
Personal qualities & behavioral traits   
  • Integrity and ability to work in a fintech
  • High Motivation
  • Self-starter-functional problem solver

Job title: Application Developer

Reporting to:

 8:30 - 17:30, Monday- Friday and beyond when required

 Nairobi, with occasional local travel required

Purpose of the position:
 The application developer will work with a team of talented software developers to create cutting edge application systems with links to various external systems via API’s. 

This individual will actively engage end-users and stakeholders to determine system requirements and work quickly and efficiently to turn specifications into quality deliverables. 

The application developer will work with the team to incorporate the latest technologies and tools to keep our skills current and our deliverables cutting-edge.

Responsibilities & duties
  • Reviewing current system and presenting ideas for system improvements, including cost proposals
  • Working closely with the rest of the tech staff and business in general
  • Producing detailed specifications and writing the program code
  • Testing the product in controlled, real situations before going live
  • Preparation of training manuals for users
  • Maintaining the systems once they are up and running
  • Challenge assumptions and uncover best practices in the way we do business
  • Discover and manipulate data using SQL, Excel and Google Analytics
  • Create compelling predefined and ad-hoc reports using database and web analytics
  • Communication and Presentation – Explains results of analysis to team members, train business how to use decision support tools, develops training materials. Uses data visualization to aid communication.
  • Follows project plan, best practices and group standards. Documents work. Provides accurate estimates of time to complete tasks and projects.
Academic & trade qualifications
  • Undergraduate Degree in Analytics, Statistics, Mathematics, Computer Science or a related field
Work experience & skills
  • Application development history with clear examples of previous work done Real world experience with advance analytical, development skills
  • Developing web based system, conversant with mobile technologies (USSD, SMS, Short Codes, Android mobile apps development), manipulate Linux environments, conversant with open source technologies (databases, web servers coding technologies) and technical support
  • 3 to 7 years' work experience in the application development field
  • Strong written and verbal communication skills
  • Excellent critical thinking skills
  • Interest in using software solutions to solve problems in the MFI industry
  • Commitment to continuous improvement in organizing and technical systems
Personal qualities & behavioral traits   
  • Ability to perform multiple tasks simultaneously, employing effective time management and organizational skills
  • Ability to work independently and as a team to meet deadlines, goals and objectives
  • Passion for learning new development methods and tools
  • Excellent critical thinking skills
Relationships (With Purpose)
1. CTO - Direct line manager, who will offer ongoing support and supervision
2. COO - Support in generating business systems that impact on the development of the company

Performance review period:
 Initial 6 month probation. Upon successful completion of the probation period, annual reviews will be conducted in April.

If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to

Kindly headline your application Application Developer

Applications deadline is Thursday 18th March 2016