Customer Service / Sale Representative Job in Nigeria

West Africa Vocational Education (WAVE) - Our client, who provides families with quality fun and educative toys, games, and play experiences, is recruiting to fill the position below:

Job Title: Customer Service / Sale Representative

Location: Lekki, Lagos 

Position Overview

  • Our client is seeking a dedicated and customer-focused individual to join our Customer Service team.
  • As a Customer Service Personnel, you will play a crucial role in ensuring customer satisfaction by addressing inquiries, resolving issues, and delivering outstanding service.
  • The ideal candidate should possess excellent communication skills, empathy, and a passion for helping others.

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a prompt and professional manner.
  • Provide accurate information about products/services, pricing, and promotions.
  • Resolve customer issues and complaints effectively, ensuring a positive resolution.
  • Keep accurate records of customer interactions, transactions, and feedback.
  • Stay informed about company products/services, policies, and industry trends.
  • Identify opportunities for process improvement and contribute to enhancing the overall customer experience.


  • Minimum of HND.
  • Previous experience in customer service or a related field.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and decision-making abilities.
  • Ability to work well in a team and collaborate with cross-functional teams.
  • Empathy and patience in dealing with customer inquiries and concerns.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should forward their CV to: using the position as the subject of the email.