Horizon Contact Centers, the leading BPO and Contact Center, is
seeking experienced self motivated and drivenTeam Leader to manage a team of
Service Professionals for an Outbound voice account.
The Team Leader is responsible for effectively managing, coaching and
motivating agents to meet individual and team Key Performance Indicators by
carrying out responsibilities in the areas of Performance Management; Quality
Assurance in liaison with the Quality Assurance Dept; Reporting; and Attendance
management.Qualifications and Experience
- Tertiary
education – holders of a degree will have an added advantage.
- Proficient in MS
Office Suite – MS Word, MS PowerPoint, MS Excel, MS Outlook and
Internet Explorer.
- Experience in
Outbound Sales in a call center environment is mandatory.
- Minimum 3 years
work experience; with 1 year’s experience in a supervisory position.
- Demonstrated
outbound sales techniques including Customer retention Skills.
- Proven track record
in leading teams to deliver sales targets.
- Certificate of
Good Conduct is a prerequisite.
Key competencies and Attributes
- Excellent
coaching and motivation skills
- Plans and
carries out responsibilities with minimal direction
- Exceptional
people management skills
- Open minded and
flexible approach to adapt to changing processes; and job requirements
- Team player
- Passionate about
sales
- Self Motivated
- Good listener
- Results driven
Only candidates who meet the above requirements need apply.
To apply, log on to www.horizoncontactcenters.com/careers.
Closing date is Friday, 19th April 2013.
