Donor / Client Database Administrator Job in Kenya

The Organization: The Ol Pejeta Conservancy (OPC) – a leading wildlife conservancy that works to conserve wildlife, provides a sanctuary for great apes and to generate income through wildlife tourism and complementary enterprises for re-investment in conservation and community development is seeking high caliber, self - motivated and dedicated applicants in the position of Donor / Client Database Administrator.

Role Summary: Under the supervision of the Marketing Manager, the successful candidate will become our clients and donor database expert; will develop creative Salesforce solutions to improve client and donor identification, donation and client tracking, and fulfillment processes; and be a key team member of our marketing and tourism team.

Role Deliverables
  • Become the organization’s resident Saleforce database expert and the primary administrator for our Salesforce donor and client database
  • Responsible for all data entry (GateApp entry, donor information, new member information, contact/account records, membership letters, and so on), creation of weekly and ad hoc campaigns and reports in Salesforce, and the production and distribution of donor e-communications (newsletters, thank you letters, new member letters, adoption updates, e-vites, and announcements) via Campaign Monitor.
  • Seek continuous improvement of all aspects of donor / client database functionality to support and enhance fundraising and membership strategies. This includes design and implementation, conversion procedures and staff training creation of standardized reports
  • Complete timely and accurate membership entry, acknowledgments and fulfillment.
  • Administer receipt of cash, checks, credit cards and securities.
  • Participate in month and fiscal year end reconciliation processes, working with the Finance Department.
  • Provide database support to all staff.
  • Maintain database integrity and security.
  • Manage database development to include upgrades and patches.
  • Document database processes and create procedure manuals for staff.
  • Process and enter data related to various online fundraising campaigns.
  • Generate daily, monthly and annual reports as well as special reports when requested.
  • Other related duties as assigned.
Candidate Profile
  • Previous database management experience. Salesforce expert.
  • Strong computer background, including database development & maintenance, and aptitude and interest in new computer trends and developments.
  • Good judgment, initiative, problem solving, attention to detail, and ability to communicate with variety of staff, board members and donors.
  • Advanced proficiency in Microsoft Excel, Word and Outlook
  • Ability to design and present training and develop procedure manuals.
  • Ability to complete projects, manage multiple priorities and pay attention to detail.
  • Self-starter with the ability to work independently and create high quality results.
Desired Skills and Experience
  • Business Administration degree or equivalent experience
  • A minimum of three years' database experience
  • Salesforce Database proficiency a must
  • Possess excellent customer service and handling skills
  • Prior experience in database management and/or CRM systems and platforms, including database reporting, use of campaigns, and HTML formatting
  • Knowledge of business letter writing and donor letter writing
  • Working knowledge of MS Office including; Excel, PowerPoint, Word
  • Strong interpersonal and motivational skills
  • Excellent written and verbal communication skills
  • Ability to multi-task and problem solve
  • Must be committed to abide by a strict code of confidentiality
  • Ability to organize and prioritize work
  • Ability to work independently with little supervision
Any person who wishes to be considered for this position is requested to submit their application letters together with copies of relevant certificates, testimonials/references and any valid professional licenses to the Human Capital Manager by Friday, 6th May 2016.

Our contacts are: 

Ol Pejeta Conservancy
P.O. Box Private Bag, 
Nanyuki -10400 

Or send an email to with the mail subject as DONOR/CLIENT DATABASE ADMINISTRATOR.

The Ol Pejeta Conservancy is an equal opportunity employer. 

All potential candidates are encouraged to apply.