An
investment Ltd company located in Nairobi involved in working with other
Investment companies and Petrol station business activities is looking to fill
the position of a Forecourt Supervisor who will
report to the Station Manager.
Job Purpose / Summary: Ensure provision of a high level of customer service in the forecourt and service areas.
Duties and Responsibilities
- Ensuring
order at, and the smooth running of operations at the forecourt and
service areas at all times
- Ensure
the entire forecourt staff are smart and presentable
- Ensure
proper merchandising of products on the forecourt especially on the
lubricant racks
- Apply
and ensure that the Forecourt Customer Attendants(CSA) apply the Total Top
service standards in all operations
- In
conjunction with the line manager assign daily/shift based duties to CSA’s
- Ensure
that customers are served efficiently and their requests attended to
politely.
- Ensure
a clean working environment adhering to the housekeeping and health and
safety standards of Total Kenya Ltd and Bill Investments Ltd.
- Deal
with cases of staff disobedience/customer complaints in the first instance
(this should be reported to the manager in the daily briefing).
- Represent
the management when dealing with credit customers by;
1. Confirming
Local Purchase Order (LPO) details before commencing of fueling
2. Verifying
that invoice/credit card amounts tally with what is on the pump
3. Writing
invoices
- Training
of new employees (On the job training - OTJT) in line with our standards.
Assist in appraisals and evaluation of members of staff.
- Suggest
and recommend improvements to staff related matters.
- Aim
for the highest product sales to each customer
Key Performance Indicators
- Smooth
and improving operations at the forecourt/service areas
- Elimination
of fraudulent activities on the forecourt/service areas
- Comments
received from customers on service and mystery motorist reports
- Increased
sales
- Communication
with senior management
Minimum Requirements
Education / Experience:
- Form
4 KCSE Certificate or Equivalent
- Certificate
of Good Conduct
- Pleasant
and service oriented personality
Skills
- Work
under minimum supervision
- Offer
leadership direction
- Organizational
and communication skills
Salary: Kshs.21,500
How to apply:
If you are
interested in the position and have the skills and talents our client is
looking for, we would like to hear from you.
Please make your application through info@dorbe-leit.co.ke before close of business 2nd May 2016.
Only
successful candidates will be contacted.
