Customer Engagement Officer Job in Nairobi Kenya

Job Title: Customer Engagement Officer
Location: Mombasa Rd (Cabanas), Nairobi with travel across Kenya
Start: Jul / Aug 2016 (with some flexibility)

Important Notes: Please carefully follow the application instructions at the end of this document.  Watervale Investments will never ask applicants for payment as part of the application process.

About Watervale Investments: Watervale Investments is a young and quickly-growing company serving Kenya’s furniture industry. 

Backed by European and American investment, our mission is to make quality furniture more available and affordable to millions of Kenyans.  

We offer an exciting, dynamic working environment with opportunity for growth for our employees.

About the Position: The Customer Engagement Officer role will focus on developing and managing relationships with our customers.  

The officer will be responsible for all aspects of our customer relationships – from customer acquisition to marketing new product lines to account management.  

This is an excellent opportunity for an early-career professional with strong customer relations and analytical skills to take up a business-to-business engagement role.  

The Customer Engagement Officer will be based from our office on Mombasa Road (near Cabanas), but will travel regularly within and outside Nairobi.  Regular visitation to customer shops will be an important part of the role.  

Candidates should therefore be comfortable with significant travel and field work.

This is a long-term, salaried position with the added opportunity of earning commissions from sales.  Our company is growing quickly and there are ample opportunities for professional development and career growth for exceptional candidates.

Goals and Responsibilities

Account Management
  • Take responsibility for placing orders according to credit rules and credit limit established by your supervisor
  • Manage customers’ payment schedule and ensure that customers adhere to credit limits
  • Build long-term relationships with clients and service recurring order needs
  • Provide all customer support required by the clients in your portfolio
Network Within the Industry and Identify New Clients
  • Build and grow relationships within the furniture manufacture industry
  • Use industry networks and other means to generate new leads on an on-going basis
  • Develop a strong understanding of competitors and competing products on the market
Present Products to Prospective Customers
  • Pursue leads, research prospects and make initial introductory calls
  • Make product presentations which show an in-depth understanding of our products and the client’s needs
  • Offer recommendations to your supervisor about creditworthiness of new customers
  • Close relationships and coordinate orders with our warehouse
Qualifications, Experience and Skills
  • A preference for 1-2 years’ experience in a role with sales or customer relations responsibilities
  • Furniture industry knowledge or experience is a plus, but not a requirement
  • Extremely strong interpersonal skills and success developing productive professional relationships
  • A mature professional who can comfortably relate with business owners and senior purchasing managers
  • Strong analytical skills and attention to detail—ability to analyze customer statements and proactively identify and address issues with customer accounts
  • Proficient with Microsoft Word and Excel
  • Eager to join a young, quickly-growing organization and team
Benefits: Competitive salary, participation in a private pension scheme, professional coaching by the company’s international directors

To Apply

Please use the below link to access our online job application for this position:

If you have any questions or problems, please email, however please note we cannot receive applications via this email address.

Only short-listed candidates will be contacted by email for an interview. 

Applicants are encouraged to apply early, as applications will be reviewed on a rolling basis and a decision may be made before the deadline.