Vacancies in Startimes Media, Kenya

Startimes Media Kenya

Leading Digital TV industry player StarTimes Media is seeking a highly motivated and skilled professional who is suitably qualified to fill in the position of a Telesales Supervisor for its Contact Center.

Job Title: 
Telesales Supervisor

 Contact Center

Reports to: Contact Center Manager 
Job Objective: Telesales Supervisor is a leadership role which will direct, monitor, coordinate, schedule and report all telesales activities for the telesales team, in support of all business areas within the scope of the contact center.  

As required, the Supervisor will be involved in recruiting, coaching, training and managing the telesales team. 

The Telesales Supervisor will be responsible for driving continuous process improvements in the telesales, lead nurturing and lead entry process.

Duties and Responsibilities:
  • Manage, develop and support a team of telesales staff and implement day-to-day operations.
  • Deal with enquiries and complaints when referred on by Tele-Sales staff
  • Responsible for ensuring that the team meets service levels and other key performance indicator targets.
  • To monitor and track sales performance.
  • Responsible for producing and analyzing Tele-Sales and team performance reports.
  • Meet or exceed monthly sales revenue targets
  • Provide feedback to Tele-Sales staff and guiding them on how they can increase revenue.
  • Conduct training and coaching to meet quality requirements.
Qualifications, Skills and Competencies:
  • First Degree in relevant area.
  • At least three years’ experience in a telesales environment within a busy call/contact center especially in a leadership role.
  • Resilient team player who leads from the front and promotes a professional sales environment at all times Target driven and sales oriented.
  • Mature, responsible and positive outlook to our business, protecting our brand through a professional approach.
  • Outgoing, articulate, numerate and positive personality.
  • Self-motivated and self-disciplined to follow the daily structure.
  • Ability to rapidly establish a high degree of trust and rapport.
  • Set examples to team members in areas of personal character, commitment, organization, professionalism and work ethic.
  • First-rate communications skills; demonstrating confidence, adaptability, dependability and initiative.
  • Adapt well to a changing environment.
Salary: A competitive remuneration commensurate with knowledge and experience will be offered to the successful candidate.

Job Title: IT Maintenance Assistant

Reports To:
 IT Manager

Location: Nairobi

Number of Positions: 1

Context: Pay-Tv Environment

Level: Entry Level

Duties and Responsibilities
  • Ready to work on night shift or early morning shift even weekends
  • Monitoring and maintenance of the StarTimes Servers and network.
  • In charge of Call Center computers (hardware and software).
  • Call Center Support
  • Compiling everyday Call Center Reports
  • Installation and setup of new computers within the office and also in StarTimes outlet shops(in Nairobi and outside Nairobi)
  • Support the office network, printers and computers
  • StarTimes system support to all persons using the system.
  • Training to call center agents, shops agents etc.
  • Sending of SMS as applied for by all departments.
  • Monitoring and support of the network both VPN links and internet link
  • Updating of the website on a whenever asked to do so.
  • Inspection and monitoring of the Server room as well as the VPNs all over the country.
  • And any other work given  by the supervisor/management
Skills and Competencies:
  • Master Cisco equipment knowledge and configuration.
  • Master Windows/Linux Common system architecture, know how to install OS in Windows
  • Understand  MYSQL, Oracle or other common database configuration and management, proficient in SQL language
  • Understand the Linux/Unix operating system
  • Can work carefully, meticulously and with dedication, can work under high pressure and  in a shift system
  • Should be honest and of high integrity
  • Good communications with others.
  • Work positive, Think positive, willing to learn more, willing to work under pressure.
Education / Experience:
  • University Degree/College Diploma in information technology or a related discipline is required
  • Understand the DTT&DTH industry better
  • Entry level position so ages restricted to below 30 years
Note: Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to

Interviews will be done on a rolling basis until the position is filled. 

Only shortlisted candidates will be contacted.