Assistant Manager Job in Nairobi, Kenya

Our client a well established funky restaurant located in Nairobi, that serves the most traditional of all Kenyan foods are looking for an Assistant Manager who is passionate about food and customer service.

  • Effectively manage the restaurant in the absence of the Operations Manager
  • Manage operations with passion, integrity, and knowledge while promoting the culture and values of the company
  • Implement new company policies and procedures by developing plans and instructing staff
  • Provide direction to shift leaders, and staff to achieve restaurant goals
  • Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
  • Provide coaching and feedback to managers and staff and assess performance on ongoing basis
  • Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
  • Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
  • Consistently monitor product and labor costs to remain within goals
  • Solicit guest feedback to understand the needs and wants of customers
  • Train and coach staff on guest services principles and practices
  • Monitor and maintain the Micros POS System
  • Assist in new menu implementation
  • Develop and implement creative solutions to areas of improvement
  • Assist in any areas of the restaurant when staffing constraints require
  • A business related degree from a recognized institution.
  • At least 3 years’ experience in a similar position
  • Have knowledge of service and food, generally involving at least three years of Quick Service Restaurant or comparable business. Including at minimum of 1 year of management experience in that business
  • Possess excellent basic math skills and have the ability to operate a cash register or POS system.
  • Must have excellent customer service and employee relation skills.
  • Must be detail oriented with the capability to oversee restaurant operations and multiple areas simultaneously in a fast paced environment.
  • Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time
Please E Mail your CV and application letter to: clearly indicating ‘Assistant Manager ‘on the subject line by 11th July, 2016. 

Only shortlisted candidates shall be contacted