Customer Service Representative Job in Nairobi Kenya

Customer Service Representative – Very Urgent
Location: Nairobi
Industry: Telecommunication
Our client, a manufacturer and distributor of Smart Phones is seeking to recruit a Customer Service Representative.
Duties and Responsibilities
  • Conduct customer satisfaction survey every month / quarter
  • To assist marketing in implementing its customer satisfaction survey, by calling customers
  • To take incoming calls from potential customers, and pass these prospects to the appropriate individuals for sales closure
  • To contact existing customers and request referrals to other potential customers
  • Daily reporting of customer complaints to Shop Managers/Sales team
  • Tracking of customer complaints for 100% closure.
  • Ensure customers and branches are informed about status of any complain
  • Understand all the products in details
  • Provide daily, weekly and monthly reports related to after sales service to Management Team
  • To meet high ethical standards in line with the company culture
Qualification and Experience
  • Diploma or Certificate in customer service / public relations/ front office
  • Excellent communicator
  • Confident and able to handle outside calls from customers
  • Proficient in English and Kiswahili
To apply, send your CV ONLY to before 8th July 2016. 

Clearly indicate the position applied for and the minimum salary expectation on the subject line.

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