Ibadan Electricity Distribution Company (IBEDC) Plc - Headquartered in Ibadan is responsible for electricity distribution within the south western zone (Oyo, Ogun, Osun and kwara as well as some parts of Kogi, Ekiti and Niger states). We are an organization with a focus on delivering excellent service to the customers and providing customer satisfaction through reliable power distributions.
We are recruiting to fill the position below:
Job Title: Call Center Officer
Location: Ibadan,
Oyo
Employment Type: Full-time
Job
Description
- This job role manages the day to day
running of the call center to ensure customer complaints and enquiries are
optimally resolved thereby contributing to overall business objectives and
compliance with regulatory requirements.
Job Responsibilities
- Responds to customer inquiries, requests,
complaints and provides up to date information on IBEDC service/products
via Call Center lines.
- Liaises with relevant departments to
ensure early resolution of customer enquiries and complaints.
- Ensures a standard welcome greeting and a
farewell greeting.
- Ensure positive feedback from customers
based on call center interactions.
- Escalate customer complaints and requests
where required.
- Log all calls on CRM for easy call
tracking.
- Manage and update customer information on
CRM databases.
- Prepares periodic and ad-hoc reports to
relevant stakeholders.
- Carry out other sundry assignments that
may be assigned by the Team Lead Call Center.
Job
Requirements
- A Bachelor's Degree in any field.
- A professional certificate in relevant
field.
- At least 0-3 years cognate experience in
customer services or marketing of products and call centre.
Application
Closing Date
Not Specified.
Method of
Application
Interested and qualified candidates should:
Click here to apply online