ipNX is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.
Our ability to identify, satisfy and exceed today’s
market needs is a testament to over a decade of experience, our commitment,
drive and passion realized through highly skilled and well seasoned
professionals.
We are recruiting to fill the position below:
Job Title: NMS Engineer
Location: Lagos
Employment Type: Full-time
Description
- Ensure smooth running of all network
monitoring systems: both for Core network nodes and transmission network.
- Run on 247365 network monitoring
operation.
- Ensure Core network and Customer links
Monitoring applications are functioning properly: Solarwinds, Nagios,
Nagviz, SAM, VNQM, etc.
- Engagement of various Colo/POP sites
manager in ensuring smooth running of the sites and our equipment they are
in.
- Escalating issues related to cooling,
voltage instability, shelter leakages, etc.
- Ensure continuous engagement of vendors
and OEMs on service-related issues.
- Proactively escalate issues to the network
infrastructure team for capacity planning and network optimization.
- Managing access request for ipNX Operation
team visit to POPs/Colo sites, arranging joint visits to sites.
- Generate and compile regular
reports/availability for each of the Colo sites and service providers.
Educational
Qualifications & Functional Skills
- University Degree in Engineering
- Professional Qualification (CCNA, CompTIA
Network+, ITIL, etc.) an added advantage
- Knowledge of networking and network
monitoring/management
- Knowledge and experience with various web
technologies
- Ability to learn new things quickly.
- Proactive monitoring of the status and
performance of network infrastructure and services across the regions.
- Troubleshooting and resolving first-level
network outages on the network.
- Perform second-level Escalation on network
outages or faults to responsible parties.
- Proactive monitoring of the FTTH network
(OLT outages, PON port outages, link outages, etc.) for all faults and
outages.
- Proactive monitoring of hardware status of
equipment (cooling, power, security, etc.) running on the network and
escalating to responsible parties in the event of a fault.
- Proactive monitoring of network trends and
alert for network optimization and planning.
- Proactive monitoring services (AAA
servers, freeside, access control servers, etc.) supporting the network
and escalating in the event of any outages.
Client and Third-party Interaction:
- Processing access into third-party sites
on the network for visiting engineers.
- Providing remote support to field
engineers during network outages.
- Engaging third-party providers
(collocation, leased-lines, etc.) on any faults and follow-up till outages
are resolved.
- Raising tickets for faults on the network
for tracking and effective escalation.
- Handling ticket escalations from customers
and providing necessary support and updates.
Documentation:
- Generate daily, weekly, and monthly
reports on all network outages, network performance, and service
availability for third-party providers on the network.
Work
Experience
- At least 2 years in the telecommunications
industry.
- Familiarity with Linux environment.
- Fair idea of SNMP monitoring.
Application
Closing Date
18th January, 2024.
How to Apply
Interested and qualified candidates should:
Click here to apply online