Receptionist / Customer Service Job in Nigeria

 Eronme Farm Foods Production Limited, a Agriculture / Agro Allied company, is recruiting to fill the position below:

Job Title: Receptionist / Customer Service Officer

Locations: Ogun and Lagos
Employment Type: Full-time


  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Contribute to team effort by accomplishing related results as needed
  • Ensure customer satisfaction and provide professional customer support.
  • Act as the company Janitor


  • OND in any of the disciplines such as (Mass Communication, Business Administration).
  • 2 years of Relationship Management experience.
  • Strong grasp of Microsoft Office (Excel, Word etc.)
  • Excellent interpersonal and communication skills demonstrated with mastery in written communication and presentations;
  • Ability to multi-task and work closely with individuals from a broad variety of backgrounds

Application Closing Date
9th February, 2024.

How to Apply
Interested and qualified candidates should send their Resume to: using "CSR 2024" as the subject of the mail