Rosabon Financial Services Limited - Award winning Rosabon Financial Services Limited is a member of the Concept Group. Licensed by the Central Bank of Nigeria, CBN on April 22, 1993 and being a long standing member of the Equipment Leasing Association of Nigeria (ELAN), the organization has evolved into Nigeria’s leading Non-Banking Financial Intermediary and Equipment Leasing firm focused on niche and general markets.
We are recruiting to fill the
position below:
Job Title: Telesales Executive
Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
- The specific objective of telesales is to
sell products and services over digital channels particularly phone,
email, SMS and social media chats. This means the ideal candidate must be
an excellent communicator and have superior people skills.
- They must be comfortable presenting
products or services over the phone as well as dealing with complaints and
doubts which lead to converting potential leads into actual transactions.
- The goal is to help the company grow by
bringing in customers and developing business.
Duties & Responsibilities
- Converting customer inquiries into sales
opportunities, minimum of 50 transactions monthly.
- Providing market research through outbound
calling
- Surveying customer satisfaction
- Generating additional transactions outside
assigned leads to meet sales targets
- Contacting potential and existing
customers to inform them about a product or service using scripts
- Answering questions about products or the
company
- Asking questions to understand customer
requirements, sending applicable documents and requirements
- Exploring and adopting strategies to
contact customers particularly RNR bucket and curate responses and
feedback
- Producing reports and making
recommendations to the team lead to be used as guidance in decision-making
pertaining to the strategy for lead engagement and consummation
- Providing brand recognition by leaving
leads with an excellent impression of a company through
- effective customer relations, empathy and
effective communication skills
- Converting difficult leads into customers
- Cutting costs per sales while increasing
conversion rates by reducing contact expenses and effectively utilizing
conversation minutes per lead
- Generating investment/savings leads to
meet sales target in wealth management portfolio
- Any other tasks assigned by your
supervisor
Key Performance Indicators
- Minimum conversion count of 50
transactions monthly.
- Average first contact time of 1hour
- Channel utilization to maximize customer
response.
- Successful outreach recorded via calls,
email, chats and SMS blasts.
- Customer satisfaction scores or Net
Promoter Score (NPS) related to lead engagement.
- Customer retention rate of 60%
- Generation of investment/savings account
to meet monthly target
Qualifications / Requirements
- Bachelor's Degree, HND or equivalent in
any field of study.
- Experience in contact center or customer
service role with ability to make minimum of 100 calls daily
- Proven track record of successfully
meeting sales quota
- Previous experience in financial services
particularly with a record in fund mobilization.
Application Closing Date
19th January, 2024.
How to Apply
Interested and qualified candidates should send their CV to: sales.careers@conceptgroup-ng.com using
the Job Title as the subject of the mail.
What to expect in the hiring
Process
- A preliminary phone call with the
recruiter
- A reasoning and a personality assessment
- A technical interview session with a HR
representative and the hiring manager.
- Please Note All our interview stages are
virtual
