Automotive Service Manager Job in Nigeria

 At virtual Tribe Africa, we are connecting talents with businesses, offering essential upskilling and tailored benefits for a thriving remote workforce.

We are recruiting to fill the position below:

Job Title: Automotive Service Manager

Location: Lagos
Employment Type: Full-time

Job Description

  • The Service Manager is responsible for overseeing the end-to-end operations of our service department, ensuring high-quality service delivery, customer satisfaction, and effective management of the service team. This role involves coordinating with various departments, managing customer relations, and upholding service standards.
  • Leadership and Team Management: Lead, manage, and develop the service team to ensure efficient service operations.

Conduct regular team meetings and training sessions.
Service Operations:

  • Oversee the daily operations of the service department.
  • Ensure compliance with company policies, industry standards, and legal regulations.

Customer Relations:

  • Handle customer inquiries and resolve any issues or complaints. Maintain high levels of customer satisfaction and build long-term relationships.

Quality Control:

  • Monitor and ensure the quality of service provided.
  • Implement continuous improvement strategies for service procedures.

Financial Management:

  • Manage the department’s budget, control expenses, and analyze financial performance. Oversee invoicing, billing, and warranty claims.

Inventory and Equipment Management:

  • Ensure proper inventory levels and manage equipment maintenance and procurement.
  • Reporting and Documentation: Prepare regular reports on service operations and team performance. Maintain accurate records and documentation for service activities.


  • Educational Background: Bachelor's Degree in Business Administration, Engineering, or a related field.
  • Experience: [Specify years] of experience in service management, preferably in the automotive industry.


  • Strong leadership and team management skills.
  • Excellent communication and customer service skills.
  • Proficiency in service management software and tools.
  • Ability to work under pressure and manage multiple tasks.
  • Knowledge of automotive systems, services, and industry trends.

Salary / Offer

  • Salary: $2500 - 3,500 annually.
  • Competitive base salary
  • A pivotal role in a company at the intersection of technology and Automotive systems.
  • A dynamic, innovative, and tech-forward work culture.
  • Hybrid

Application Closing Date
29th February, 2024.

Method of Application
Interested and qualified candidates should:
Click here to apply online