Customer Service Rep Job in Ghana

Customer Service Rep

Job Description

• Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
• Document all enquires, requests, resolutions, and follow-up tasks
• Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
• Display a courteous and empathetic attitude to all customers
• Perform research to answer customer inquiries and requests
• Grow existing customer accounts through exceptional customer service and effective sales techniques
• Meet quantitative performance metrics as outlined

Qualification Required & Experience

• 1 year of customer service experience
• Experience working with inbound and outbound calls, customer retention, and inside sales preferred
• Proficient in Microsoft Office
• Excellent interpersonal and communication skills
• Comfortable working in a high volume role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications
• HND minimum

Location: Accra

How To Apply For The Job

All C.V. ‘s should be sent via:
indicating the position as the subject of the e - mail

Closing Date: 29 February, 2024