Fort Knox Outsourcing was set up to cater to the growing need of businesses in Nigeria to reap the economic, strategic and operational benefits offered by outsourcing. We act as a “Third Party Service Provider” that Source, Select, and Second employment ready workforce in line with client specifications to meet their talent needs as quickly as possible!
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Employment Type: Full-time
Duties
Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through
open and interactive communication
Provide accurate, valid and complete information by using the right
methods/tools
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and
file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.
Requirements
Candidates should possess HND / B.Sc Degrees with 2+ years relevant work
experience.
Proven customer support experience or experience as a Client Service
Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of
characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively.
Application Closing Date
27th February, 2024.
Method of Application
Interested and qualified candidates should send their CV to: recruitment@fortknoxoutsourcing.com using
the Job Title and Location as the subject of the email
