Vacancy: Customer Engagement Officer
Job Ref: VW/CO/2
Our client
is a young and quickly-growing company serving Kenya’s furniture industry. They
are backed by European and American investors.
They are
looking for a Customer Engagement Officer who will focus on developing and
managing relationships with their customers.
S/he will
be based at their office on Mombasa Road but will travel regularly within and
outside Nairobi.
Duties and Responsibilities
Account
Management
- Take
responsibility for placing orders according to credit rules and credit
limit established by your supervisor
- Manage
customers’ payment schedules and ensure that customers adhere to credit
limits
- Build
long-term relationships with clients and service recurring order needs
- Provide
all customer support required by the clients in your portfolio
Network
within the industry and identify new clients
- Build
and grow relationships within the furniture manufacture industry
- Use
industry networks and other means to generate new leads on an on-going
basis
- Develop
a strong understanding of competitors and competing products on the market
Present
products to prospective customers
- Pursue
leads, research prospects and make initial introductory calls
- Make
product presentations which show an in-depth understanding of our products
and the client’s needs
- Offer
recommendations to your supervisor about creditworthiness of new customers
- Close
relationships and coordinate orders with our warehouse
Qualifications,
Experience and Skills
- A
preference for 1-2 years’ experience in a role with sales or customer
relations responsibilities
- Furniture
industry knowledge or experience is a plus, but not a requirement
- Extremely
strong interpersonal skills and success developing productive professional
relationships
- A
mature professional who can comfortably relate with business owners and
senior purchasing managers
- Strong
analytical skills and attention to detail. Ability to analyse customer
statements and proactively identify and address issues with customer
accounts
- Proficient
with Microsoft Word and Excel
- Eager
to join a young, quickly-growing organisation and team
Remuneration: An attractive salary is on offer dependent on skills,
qualifications and experience.
To apply,
send your CV in word format with a recent photograph of yourself embedded in
the top right hand corner.
Attach an
application letter demonstrating how your skills, experience and qualifications
are transferrable to the role.
All
documentation is to be emailed to info@byappointmentafrica.com, quoting the Job
Reference in the subject header of your mail.
ONLY short listed candidates will be contacted