Telesales Supervisor Job in Nigeria

Rosabon Financial Services Limited - Award winning Rosabon Financial Services is a member of the Concept Group. Licensed by the Central Bank of Nigeria, CBN on April 22, 1993 and being a long standing member of the Equipment Leasing Association of Nigeria (ELAN), the organization has evolved into Nigeria's leading Non-Banking Financial Intermediary and Equipment Leasing firm focused on niche and general markets.

We are recruiting to fill the position below:

Job Title: Telesales Supervisor

Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

  • The Telesales Supervisor plays a critical role in managing and coaching a team of telesales representatives and ensuring that the team meets and exceeds sales goals while delivering outstanding customer service.
  • The Telesales Supervisor will collaborate closely with the Lead Telesales and work to optimize processes and strategies to drive revenue growth.

Key Responsibilities
Team Leadership:

  • Lead, coach, and motivate a team of telesales representatives to achieve individual and team sales targets.
  • Conduct regular team meetings, performance reviews, and one-on-one coaching sessions to provide feedback and guidance.

Sales Performance:

  • Set clear sales targets and monitor team performance against these targets.
  • Identify areas for improvement and develop strategies to optimize sales processes and results.

Quality Assurance:

  • Ensure that Telesales executives adhere to company sales scripts, policies, and procedures.
  • Monitor call quality and provide feedback for improvement.

Training and Development:

  • Develop and deliver training programs to enhance the skills and knowledge of telesales representatives.
  • Stay updated on industry trends and best practices to share with the team.

Customer Relationship Management:

  • Oversee and guide the team in building and maintaining strong customer relationships.
  • Address customer inquiries and concerns effectively.

Reporting and Analysis:

  • Track and analyze sales data and team performance metrics.
  • Prepare and present regular reports to the Lead Telesales

Workflow Management:

  • Ensure efficient workflow management, including call routing, lead distribution, and follow-up procedures.
  • Collaborate with other departments to improve processes and communication.

Compliance and Ethics:

  • Ensure that the telesales team adheres to all relevant regulations, compliance standards, and ethical guidelines.


  • Bachelor's Degree in Business, Marketing, or a related field (preferred).
  • Proven experience in telesales or inside sales, with a minimum of 2 years in a supervisory or team lead role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in CRM software and sales analytics tools.
  • Results-oriented mindset with a track record of meeting or exceeding sales targets.
  • Ability to thrive in a fast-paced and target-driven environment.
  • Knowledge of industry-specific regulations and compliance standards.

Job Knowledge:

  • Proven experience as a Telesales supervisor, contact center supervisor or other sales/customer service role supervisor.
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Proven track record of successfully meeting sales quota preferably over the phone and digital channels
  • Good knowledge of digital channels including bulk SMS, social media and emails.

Application Closing Date
20th January, 2024.

Method of Application
Interested and qualified candidates should send their CV to: using the Job Title as the subject of the email.