Rosabon Financial Services Limited - Award winning Rosabon Financial Services is a member of the Concept Group. Licensed by the Central Bank of Nigeria, CBN on April 22, 1993 and being a long standing member of the Equipment Leasing Association of Nigeria (ELAN), the organization has evolved into Nigeria's leading Non-Banking Financial Intermediary and Equipment Leasing firm focused on niche and general markets.
We are recruiting to fill the position below:
Job Title: Telesales Supervisor
Location: Yaba, Lagos
Employment Type: Full-time
Job Summary
- The Telesales Supervisor plays a critical
role in managing and coaching a team of telesales representatives and
ensuring that the team meets and exceeds sales goals while delivering
outstanding customer service.
- The Telesales Supervisor will collaborate
closely with the Lead Telesales and work to optimize processes and
strategies to drive revenue growth.
Key
Responsibilities
Team Leadership:
- Lead, coach, and motivate a team of
telesales representatives to achieve individual and team sales targets.
- Conduct regular team meetings, performance
reviews, and one-on-one coaching sessions to provide feedback and
guidance.
Sales Performance:
- Set clear sales targets and monitor team
performance against these targets.
- Identify areas for improvement and develop
strategies to optimize sales processes and results.
Quality Assurance:
- Ensure that Telesales executives adhere to
company sales scripts, policies, and procedures.
- Monitor call quality and provide feedback
for improvement.
Training and Development:
- Develop and deliver training programs to
enhance the skills and knowledge of telesales representatives.
- Stay updated on industry trends and best
practices to share with the team.
Customer Relationship Management:
- Oversee and guide the team in building and
maintaining strong customer relationships.
- Address customer inquiries and concerns
effectively.
Reporting and Analysis:
- Track and analyze sales data and team
performance metrics.
- Prepare and present regular reports to the
Lead Telesales
Workflow Management:
- Ensure efficient workflow management,
including call routing, lead distribution, and follow-up procedures.
- Collaborate with other departments to
improve processes and communication.
Compliance and Ethics:
- Ensure that the telesales team adheres to
all relevant regulations, compliance standards, and ethical guidelines.
Requirements
- Bachelor's Degree in Business, Marketing,
or a related field (preferred).
- Proven experience in telesales or inside
sales, with a minimum of 2 years in a supervisory or team lead role.
- Strong leadership and team management
skills.
- Excellent communication and interpersonal
skills.
- Proficiency in CRM software and sales
analytics tools.
- Results-oriented mindset with a track
record of meeting or exceeding sales targets.
- Ability to thrive in a fast-paced and
target-driven environment.
- Knowledge of industry-specific regulations
and compliance standards.
Job Knowledge:
- Proven experience as a Telesales
supervisor, contact center supervisor or other sales/customer service role
supervisor.
- Good knowledge of relevant computer
programs (e.g. CRM software) and telephone systems
- Proven track record of successfully
meeting sales quota preferably over the phone and digital channels
- Good knowledge of digital channels
including bulk SMS, social media and emails.
Application
Closing Date
20th January, 2024.
Method of
Application
Interested and qualified candidates should send their CV to: sales.careers@conceptgroup-ng.com using
the Job Title as the subject of the email.
